These Terms of Service ("Terms") constitute a legally binding agreement between you and SeraVault ("we," "us," or "our") regarding your use of the SeraVault encrypted file storage and messaging platform (the "Service").
By creating an account, accessing, or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Service.
Important: You are responsible for maintaining the confidentiality of your passphrase and encryption keys. Due to our zero-knowledge architecture, if you lose your passphrase or keys, we cannot recover your data.
You must meet the following requirements to use the Service:
By using the Service, you represent and warrant that you meet these eligibility requirements.
To use the Service, you must create an account by providing:
You are solely responsible for:
Critical Notice: SeraVault uses zero-knowledge encryption. We cannot recover your data if you lose your passphrase or hardware keys. You accept this risk by using the Service.
You may use the Service to:
You agree NOT to use the Service to:
While we employ zero-knowledge encryption and cannot access your file contents, we reserve the right to investigate and take appropriate action against any abuse of the Service.
Sole Discretion: SeraVault retains sole and absolute discretion to determine whether any use of the Service constitutes a violation of these Terms or "abuse." We may make these determinations based on:
We reserve the right to suspend or terminate accounts that we determine, in our sole discretion, to be in violation of these Terms, without prior notice or liability.
SeraVault offers various subscription plans to meet your needs. Current plan details, features, and pricing are available on our pricing page or within the application.
Pricing and features subject to change with 30 days notice.
We may change subscription prices with 30 days advance notice. Existing subscribers will be grandfathered at their current price for 90 days after the notice.
Refunds are not provided except:
Your storage quota depends on your subscription plan. Specific storage limits for each plan are available on our pricing page or within the application.
If you exceed your storage quota:
You retain all ownership rights to content you upload ("Your Content"). We do not claim ownership of Your Content.
You grant SeraVault a limited, worldwide, non-exclusive license to:
This license is solely for providing the Service and does not allow us to access, view, or use Your Content for any other purpose.
Due to our encryption architecture, we cannot access the contents of Your Content. This license is limited to handling encrypted data.
You are solely responsible for:
SeraVault and its licensors own all rights, title, and interest in:
Portions of SeraVault are open source software licensed under various open source licenses. See our GitHub repository for details.
If you provide feedback, suggestions, or ideas, you grant us a perpetual, royalty-free license to use them without compensation or attribution.
Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
Key points:
We strive for 99% uptime but do not guarantee uninterrupted service. The Service may be unavailable due to:
We reserve the right to:
If we discontinue the Service, we will provide:
You may terminate your account at any time by:
We may suspend or terminate your account if:
Before termination, you should export your data. We provide export tools but are not responsible for data loss after account deletion.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including:
We do not warrant that:
Data Loss: While we implement redundant backups, we are not liable for data loss. You are responsible for maintaining your own backups of critical files.
TO THE FULLEST EXTENT PERMITTED BY LAW:
SeraVault and its officers, directors, employees, and agents SHALL NOT BE LIABLE FOR:
Our total liability for any claim arising from the Service SHALL NOT EXCEED the greater of:
These limitations apply even if a remedy fails its essential purpose.
Some jurisdictions do not allow exclusion of certain warranties or limitation of liability. In such cases, our liability is limited to the maximum extent permitted by law.
You agree to indemnify, defend, and hold harmless SeraVault and its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, costs, or expenses (including attorney fees) arising from:
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.
Any dispute arising from these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.
Exceptions: Either party may bring claims in small claims court if they qualify.
You agree to resolve disputes individually. You waive the right to participate in class actions, class arbitrations, or representative actions.
You may opt out of arbitration by sending written notice within 30 days of account creation to arbitration-opt-out@seravault.com.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and SeraVault.
If any provision is found unenforceable, the remaining provisions remain in full effect.
Our failure to enforce any right or provision does not constitute a waiver.
You may not assign these Terms without our consent. We may assign our rights and obligations without restriction.
We are not liable for delays or failures due to events beyond our reasonable control (natural disasters, war, pandemic, infrastructure failures, etc.).
You agree to comply with all export control laws. You may not use the Service if you are located in an embargoed country or are on a government restricted parties list.
If you are a U.S. government entity, the Service is a "Commercial Item" as defined in FAR 2.101 and is subject to these Terms.
We may update these Terms from time to time. Changes will be effective:
We will notify you of material changes via:
Continued use after changes become effective constitutes acceptance. If you do not agree, you must stop using the Service and may terminate your account.
For questions about these Terms:
Email: legal@seravault.com
Support: support@seravault.com